Navigating early departures and refund requests can be a tricky part of hosting, testing your balance between guest satisfaction and protecting your business. From having a clear cancellation policy to handling complaints professionally and knowing when to stand firm, there are strategies to ensure fairness and maintain your reputation. Check out our actionable tips to address complaints, tackle unreasonable requests, and manage disputes with confidence. Read on to safeguard your business while keeping guests happy!

We are often asked what are the most common problems when running short-term rental accommodation business, so we have put together this handy guide. Hosting on Airbnb can be rewarding, but it comes with challenges like guest cancellations, property damage, and managing guest expectations. Issues such as misleading listings, problematic guests, and cleaning pressures can impact success, while legal compliance and competitive pricing require careful attention. Airbnb’s AirCover now provides £3M in damage protection, helping hosts navigate these hurdles. With the right strategies, you can overcome these common problems and thrive. Read the full article to discover expert tips for hosting success!

Struggling with bad reviews on Airbnb? Wondering how to deal with bad Airbnb, Booking.com or Vrbo reviews? Our latest guide has actionable insights to help you tackle unfavourable feedback like a pro. Learn how to navigate Airbnb’s review removal policy, craft thoughtful responses to reviews, and implement strategies to improve your guest experience. Don’t let negative reviews damage your reputation—read the full article now and discover how to turn criticism into a stepping stone to success!

There’s a number of ways to improve your Booking.com listing with. Discover how tools like the Visibility Booster, Promotions, Genius Programme, and Preferred Partner options can elevate your property’s visibility, attract high-value guests, and maximise revenue. Uncover tips for crafting the best Booking.com descriptions and leveraging offers to stand out in search results. We’ll also explore how a broader strategy can drive even more success. Want to know how to get more bookings with Booking.com? Read the full guide and transform your booking strategy!

Boost your bookings with our ultimate guide to Airbnb listing optimisation! Learn how to craft compelling titles, showcase your short-stay property listing with professional photos, and write engaging, keyword-rich descriptions. Discover pricing strategies, highlight unique amenities, and utilise essential hosting tools to stand out in a competitive market. Whether you’re new to hosting or looking to level up, these tips will help you attract more guests.

Are you managing a short-term rental property and wondering if 24/7 availability is necessary? Could a selective approach work just as well, saving time and resources? Balancing guest expectations with operational efficiency is key. But what actually constitutes an emergency, and how can you manage non-urgent issues effectively outside regular hours? In this article, we explore communication strategies, triaging methods, and the potential of AI support to help prioritise urgent guest needs. Discover the best approach to maintain service standards while protecting your bottom line.

Read the full article to learn more.

This guide will walk you through the essentials of selecting the ideal software for short-term rental management, with a focus on operational ease. We’ll explore key features, integrations with third-party tools, GDPR compliance, OTA (Online Travel Agent) connectivity, guest screening, and considerations for future-proofing. By the end, you should be equipped to make an informed, long-term decision that best aligns with your business needs.

How to improve Airbnb listing visibility? In this guide for short-term rental hosts you will find useful strategies on making your short-stay property or a holiday let more attractive to your guests. Compelling descriptions ang great photos are only a beginning and there are things you might have not thought about when putting together your Airbnb, Booking.com or VRBO listing.

One of the biggest challenges for any short-stay host and holiday let business is how to price your property on Airbnb, Booking.com, VRBO and other booking channels, especially when commission charges hike and you strive for profitability, like any business should. Do you struggle to strike a balance when pricing your stays? We share a few strategies that will help you maximise profit whilst keeping competitive prices without compromising on the quality of service you provide.

How can you ensure you consistently receive positive reviews as a host on Airbnb, Booking.com, and VRBO? What steps can you take to manage guest expectations effectively before their stay? How important is clear and proactive communication in shaping a guest’s experience and how should you handle unexpected issues during a guest's stay to maintain positive feedback? This guide will help you navigate the world of short-stay reviews.

What should an Airbnb host provide for a stay at their Airbnb listing is not that simple, and very much down to the individual host. There is a significant difference between what hosts have to offer and what a host may want to provide. Of course, on a heavily review-led platform like Airbnb, VRBO or Booking.com, we must recognize that what a host may wish to provide is very heavily intertwined with getting a good Airbnb review.

One of the most prominent questions people have when they start hosting on Airbnb is how much does it cost? How much are Airbnb Host Fees? How much are Airbnb Service Fees How much do Airbnb charge a guest?

Nothing is better than getting into a freshly made bed with clean bed sheets. Who doesn't love that feeling? It's a feeling worth replicating for your guest as they snuggle down for the night to get a good night's sleep at your Airbnb listing. Get it right, and you will be on track for a 5-star review. What are the best bedsheets for Airbnb?

What do you need to buy to start hosting on Airbnb? Buying Airbnb supplies can be one of the most time-consuming challenges, particularly if it's your first listing, but as they say, practice makes perfect. But get started today with the ultimate Airbnb Host Checklist.